TRAINING ITIL V.3 FOUNDATION DI JAKARTA TRAINING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY DI JAKARTA TRAINING KONSEP DAN TEKNIK PENGELOLAAN INFRASTRUKTUR DI JAKARTA TRAINING OVERVIEW: APA YANG DIMAKSUD DENGAN ITIL? ITIL atau Information Technology Infrastructure Library adalah suatu rangkaian konsep dan teknik pengelolaan infrastruktur, pengembangan, serta operasi teknologi informasi (TI). ITIL diterbitkan dalam suatu rangkaian buku yang masing-masing membahas suatu topik pengelolaan TI. Nama ITIL dan IT Infrastructure Library merupakan merek dagang…
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TRAINING ITIL V.3 FOUNDATION DI JAKARTA TRAINING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY FOUNDATION DI JAKARTA TRAINING BUSINESS AND IT ALIGNMENT DI JAKARTA AGENDA AND MATERIAL TRAINING ITIL V.3 FOUNDATION DAY 1 INTRODUCTION * The Four Perspectives (Attributes) of ITSM Benefits of ITSM * Business and IT Alignment * What is ITIL®? COMMON TERMINOLOGY * What are Services? * Processes & Functions * Defining Processes * Defining Functions * Connecting Processes and…
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