Tag: training business and it alignment di surabaya

TRAINING ITIL V.3 FOUNDATION DI JAKARTA TRAINING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY FOUNDATION DI JAKARTA TRAINING BUSINESS AND IT ALIGNMENT DI JAKARTA AGENDA AND MATERIAL TRAINING ITIL  V.3 FOUNDATION DAY 1 INTRODUCTION * The Four Perspectives (Attributes) of ITSM Benefits of ITSM * Business and IT Alignment * What is ITIL®? COMMON TERMINOLOGY * What are Services? * Processes & Functions * Defining Processes * Defining Functions * Connecting Processes and…