TRAINING MANAGING SERVICE FOR SECRETARY DI JAKARTA
TRAINING MENGELOLA LAYANAN UNTUK SEKRETARIS DI JAKARTA
TRAINING DEVELOPING NEW SERVICE GOALS, ACTION PLAN, AND STANDARDS DI JAKARTA
Materi
The Service Revolution
Re-Evaluating Your Service Culture
Teamwork: Re-Evaluating Your Service Culture
Teamwork: Developing Key Result Area In Customer Service
Managing Customer Service
The Manager As A Customer Service Model
How To Measure Your Service Standards
Teamwork: Developing New Service Goals, Action Plan, And Standards
Role-Play: Coaching Subordinates For Service Excellence
Motivating And Coaching For Service Excellence
Developing The Climate Of Service By Applying Informal And Formal Rewards
Appraising Service Performance
Simulations: Developing Teamwork And Synergism In Achieving Service Excellence
How To Develop Service Excellence Checklist For Survey
Teamwork: Developing Service Excellence Checklist For Survey
Continous Improvement In Managing Service
How To Develop And Maintain Customer Focus Group
Role-Play: Customer Focus Group In Action
Course Summary
Developing Service Excellence Action Plan
Feedback And Follow-Up
Lokasi Pelatihan Tahun 2021 :
Yogyakarta, Hotel Dafam Seturan
Jakarta, Hotel Amaris La Codefin Kemang
Bandung, Hotel Grand Serela Setiabudhi
Bali, Hotel Ibis Kuta
Lombok, Hotel Jayakarta
Catatan :
- Waktu pelatihan Dua+1* hari dengan Biaya tersedia untuk Perorangan, Group, dan Inhouse Training, belum termasuk akomodasi/penginapan.
- Untuk biaya dan jadwal training harap menghubungi marketing kembali
Investasi training:
Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas training:
Free Penjemputan dari bandara ke hotel*.
Modul / Handout.
Flashdisk*.
Certificate of attendance.
FREE Bag or bagpacker.
Training Kit (Photo Documentation, Blocknote, ATK, etc).
2x Coffe Break & 1 Lunch.
Souvenir .
