TRAINING EFFECTIVE CUSTOMER SERVICES SKILLS FOR ADMINISTRATIVE PROFESSIONALS DI JAKARTA
TRAINING KETERAMPILAN PELAYANAN PELANGGAN YANG EFEKTIF UNTUK PROFESIONAL ADMINISTRATIF DI JAKARTA
TRAINING HOW TO DEVELOP A POSITIVE SERVICE ATTITUDE DI JAKARTA
Materi
This Effective Customer Service Skills program is designed for administrative professionals wants to interact more effectively with their superiors, colleagues, peers, subordinates, clients, vendors and other stakeholders in the organization.
Objectives:
Participants who have completed this program would be able to:
• Upgrade positive service attitudes
• Apply “positive power” to persuade and communicate with both internal & external customers
• Build trust, concern, and honesty
• Create a healthy and supportive work nature
• Listen effectively in order to collaborate appropriate result
• Manage stress, anger and other infertile emotions
TOPICS COVERAGE :
1. EFFECTIVE CUSTOMER SERVICE CONCEPT
2. HOW TO DEVELOP A POSITIVE SERVICE ATTITUDE
3. TYPE OF CUSTOMERS AND THEIR NEEDS, WANTS & XPECTATIONS
4. HANDLE CUSTOMERS’ ATTITUDES
5.COMMUNICATING WITH OTHERS IN A TOLERANT WAY
6. ACTIVELY LISTENING
7.MANAGE FACTS AND OPINIONS
8. PROBLEM SOLVING
9. HANDLE DIFFERENT CUSTOMER SERVICE SITUATIONS
Lokasi Pelatihan Tahun 2021 :
Yogyakarta, Hotel Dafam Seturan
Jakarta, Hotel Amaris La Codefin Kemang
Bandung, Hotel Grand Serela Setiabudhi
Bali, Hotel Ibis Kuta
Lombok, Hotel Jayakarta
Catatan :
- Waktu pelatihan Dua+1* hari dengan Biaya tersedia untuk Perorangan, Group, dan Inhouse Training, belum termasuk akomodasi/penginapan.
- Untuk biaya dan jadwal training harap menghubungi marketing kembali
Investasi training:
Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas training:
Free Penjemputan dari bandara ke hotel*.
Modul / Handout.
Flashdisk*.
Certificate of attendance.
FREE Bag or bagpacker.
Training Kit (Photo Documentation, Blocknote, ATK, etc).
2x Coffe Break & 1 Lunch.
Souvenir .
