TRAINING EFFECTIVE CUSTOMER SERVICE SKILLS DI JAKARTA
TRAINING KEMAMPUAN PELAYANAN KONSUMEN DI JAKARTA
TRAINING PENGENALAN CUSTOMER SERVICES SKILLS DI JAKARTA
Latar Belakang
This is our basic one-day customer service training program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally.
OBJECTIVES:
The objective of this customer service training program is to provide each participant with a basic understanding about customer service and how one goes about providing good customer service.
TYPICAL AGENDA:
* What is Customer Service
* Use of Language
* The Art of Asking Questions
* Your customer Service Attitude
* How to achieve Customer Satisfaction
* Understanding Customer Expectations
Wajib diikuti oleh :
Sales People, Customer Service Representatives, Front-liners, Receptionists, Telephone Operators and anyone in a customer focused position.
Lokasi Pelatihan Tahun 2021 :
Yogyakarta, Hotel Dafam Seturan
Jakarta, Hotel Amaris La Codefin Kemang
Bandung, Hotel Grand Serela Setiabudhi
Bali, Hotel Ibis Kuta
Lombok, Hotel Jayakarta
Catatan :
- Waktu pelatihan Dua+1* hari dengan Biaya tersedia untuk Perorangan, Group, dan Inhouse Training, belum termasuk akomodasi/penginapan.
- Untuk biaya dan jadwal training harap menghubungi marketing kembali
Investasi training:
Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas training:
Free Penjemputan dari bandara ke hotel*.
Modul / Handout.
Flashdisk*.
Certificate of attendance.
FREE Bag or bagpacker.
Training Kit (Photo Documentation, Blocknote, ATK, etc).
2x Coffe Break & 1 Lunch.
Souvenir .
