TRAINING BE A SUPER SECRETARY DI JAKARTA

TRAINING MENJADI SEKRETARIS SUPER DI JAKARTA

TRAINING MANAGE PERSONAL EMOTIONS AND STRESS DI JAKARTA

Learning Partner:
CARLINA A. PATUWO
With  30  years  experience in Secretarial, HR, Training, Management &
Consultancy  fields,  Lina  set  up  and established her own business,
Choice  Management  Consultants.  She is a coach for secretaries and a
facilitator in personal development program.
An  efficient  and  effective office secretary builds good image of an
organization  and  proves  to  be  an  asset  to  his/her  supervisor.
Information  technology  has  brought about a paradigm shift in office
working and the skills required by office secretaries. Decision makers
are overloaded by information and data so they need skillfully trained
to stream line the flow of information. The more skills they have, the
more time their organizational heads will save and the organization as
a whole will become more effective and professional.
During  the  workshop,  the participants will review and discuss which
kind of duties and skills they are responsible for and which standards
should be achieved in performing a variety of office tasks.
Program Objectives:
After completing this practical program, participants will be able to:
* understand how her role as Secretary contributes to organizational
success
* build an effective work team
* plan and coordinate workflow and productivity
* interact  with  people  in  ways  which reinforce positive working
relationships
* show concern for excellence
* manage personal emotions and stress
* manage conflict, difficult situations and people with ease
* deliver presentations to small groups for maximum effect

Target Participants:
This  Program is suitable for all secretaries or professionals in each
industry  who  lead secretarial support, manage an office environment,
or work as a personal assistant within the organization.
Topics Covered:
Day 1:
The Role of the Secretary
Key functions of your role
* Self-assessment Communicating for Results
* Why are effective communication skills important?
* What is communication?
* The communication process
* Barriers to effective communication
* Skills for effective communication, persuasion and influence
* Listening – the key to communication success

Leadership and Office Management
* Your leadership style
* Factors that influence leadership in your organization and in your
office
* Ways in which you can influence your team
* Leadership  models  –  situational leadership, servant leadership,
transformational leadership and results- based leadership
* Why networking is critical to your success

Day 2:
Effective Presentation Skills
* Planning an effective presentation
* Writing a script or notes
* Practice and rehearsal
* Personal delivery skills
* Reviewing the presentation for maximum learning and effect

Managing Work
* Time management/self-management
* Managing stress
* Goal setting
* Priority management

Becoming a Quadrant II time manager
* Dealing with time wasters
* Maximize effectiveness by managing meetings
* Delegate for maximum effect

Managing Conflict
* What is conflict?
* Finding an appropriate conflict management style
* Mapping and defining conflict
* Appropriate assertiveness and empathy
* Dealing with anger in yourself and others
* Pathways to influence
* Appropriate negotiation techniques

Methodology
1. Active Participation by all group members
2. Small group discussions
3. Role play / Case study work
4. Problem-solving real work issues
5. Individual Action plan
6. Comprehensive Reference materials to take away with you

Lokasi Pelatihan Tahun 2021 :

Yogyakarta, Hotel Dafam Seturan

Jakarta, Hotel Amaris La Codefin Kemang

Bandung, Hotel Grand Serela Setiabudhi

Bali, Hotel Ibis Kuta

Lombok, Hotel Jayakarta

Catatan :

• Waktu pelatihan Dua+1* hari dengan Biaya tersedia untuk Perorangan, Group, dan Inhouse Training, belum termasuk akomodasi/penginapan.
• Untuk biaya dan jadwal training harap menghubungi marketing kembali

Investasi training:

Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas training:

Free Penjemputan dari bandara ke hotel*.

Modul / Handout.

Flashdisk*.

Certificate of attendance.

FREE Bag or bagpacker.

Training Kit (Photo Documentation, Blocknote, ATK, etc).

2x Coffe Break & 1 Lunch.

Souvenir .