TRAINING ITIL V.3 FOUNDATION DI JAKARTA
TRAINING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY FOUNDATION DI JAKARTA
TRAINING BUSINESS AND IT ALIGNMENT DI JAKARTA
AGENDA AND MATERIAL TRAINING ITIL V.3 FOUNDATION
DAY 1
INTRODUCTION
* The Four Perspectives (Attributes) of ITSM Benefits of ITSM
* Business and IT Alignment
* What is ITIL®?
COMMON TERMINOLOGY
* What are Services?
* Processes & Functions
* Defining Processes
* Defining Functions
* Connecting Processes and Functions
THE SERVICE LIFECYCLE
* Mapping the Concepts of ITIL® to the Service Lifecycle
* How does the Service Lifecycle work?
SERVICE STRATEGY
* Major Concepts
* Creating Service Value
* Service Packages and Service Level Packages
* Service Strategy Processes
* Service Portfolio Management
* Financial Management
* Demand Management
* Service Strategy Summary
* Interfaces with the Service Design Phase
* Interfaces with the Service Transition Phase
* Interfaces with the Service Operation Phase
* Interfaces with the Continual Service Improvement Phase
* Service Strategy Service Scenario
* Overall Service Strategy
* Service Portfolio Management Considerations
* Financial Management Considerations
* Demand Management Considerations
LATIHAN DAN PRAKTEK
STUDI KASUS : DAY 2
SERVICE DESIGN
* Major Concepts
* Five Major Aspects of Service Design
* Service Design Packages
* Service Design Processes
* Service Level Management
* Supplier Management
* Service Catalogue Management
* Capacity Management
* Availability Management
* IT Service Continuity Management
* Information Security Management
* Service Design Scenario
* Service Level Management Considerations
* Capacity Management Considerations
* Availability Management Considerations
* Information Security Management Considerations
* Service Catalogue Management Considerations
* ITSCM Considerations
* Supplier Management Considerations
SERVICE TRANSITION
* Service Transition Processes
* Knowledge Management
* Service Asset and Configuration Management
* Change Management
* Release and Deployment Management Service Validation and Testing
* Service Transition Summary
* Service Transition Scenario
* Knowledge Management Considerations
* Service Asset and Configuration Management Considerations
* Change Management Considerations
* Release and Deployment Management Considerations
* Service Validation and Testing Considerations
* Service Transition Review Questions
SERVICE OPERATION
* Service Operation Functions
* The Service Desk
* Technical Management
* IT Operations Management
* Application Management
* Service Operation Processes
* Event Management
* Incident Management
* Problem Management
* Request Fulfillment
* Access Management
* Service Operation Scenario
* Functions
* Processes
* Service Operation Review Questions
LATIHAN DAN PRAKTEK
STUDI KASUS
DAY 3
CONTINUAL SERVICE IMPROVEMENT
* Continual Service Improvement Processes
* Service Level Management
* Service Measurement and Reporting
* CSI ( Step) Improvement Process
* Continual Service Improvement Summary
* Continual Service Improvement Scenario
* Service Level Management
* Service Measurement and Reporting
* CSI Process
* Continual Service Improvement Review Questions
ITIL® Foundation Exam Tips
* Exam Details
* Practical Suggestions
APA MANFAAT ITIL?
* Dari perspektif bisnis, penerapan ITIL practices oleh IT service providers – apakah oleh In-house providers atau eksternal – memiliki benefit diantaranya:
* IT services yang mampu menyelaraskan secara lebih baik dengan prioritas dan tujuan bisnis
* Mengetahui IT Cost sehingga bisnis mampu membuat perencanaan keuangan dengan lebih baik
* Meningkatkan produktifitas bisnis, efisiensi, dan efektifitas karena IT services lebih terpercaya dan bekerja lebih baik bagi business user
* Financial savings dengan cara memperbaiki resource management dan mengurangi rework
* Lebih efektif dalam change management, yang memungkinkan bisnis dapat terus mengikuti perubahan dan mengarahkan perubahan bisnis ke pencapaian keuntungan
* Memperbaiki kepuasan user dan customer terhadap IT
* Memperbaiki perspesi dan brand image end-customer
Who Should Attend
Training ini dipersiapkan khusus untuk:
* IT Manager
* IT Drector
* IT Infrastructure Staff
* Direksi
Selain itu, training ini juga merupakan transisi bagi IT profesional ke Manajemen TI. Training ini dirancang khusus untuk semua profesional IT termasuk Asisten IT, Teknisi, Manajer dan Praktisi terlibat dalam strategi, desain, dan implementasi dan berkelanjutan pengiriman bisnis layanan TI digunakan dan yang memerlukan wawasan Service Management praktek terbaik.
Prasyarat bagi peserta:
* Telah memahami kebutuhan IT Infrastruktur dalam perusahaan
* Memiliki basic skill atau pengetahuan di bidang IT.
* This training is a transition for IT professional towards IT Management.
Setelah mengikuti training ini, para peserta diharapkan mampu:
* Memahami konsep dari pengelolaan IT berbasis layanan (IT Service Management) berdasarkan framework IT Infrastructure Library (ITIL) versi 3.
* Memahami bagaimana integrated IT Service Management framework – berdasarkan ITIL best practice guidelines- dapat diadopsi dan diadaptasi dalam organisasi.
* Memahami proven practical guidance bagaimana memperkenalkan integrated IT Service Management framework berdasarkan pendekatanITIL best practice guidelines service lifecycle.
* Melakukan analisis studi kasus ITIL dalam organisasi / perusahaannya baik secara team work atau perorangan
* Memahami tahapan serta metodologi dalam mengimplementasikan konsep ITIL pada suatu organisasi / perusahaan berdasarkan prinsip dan model continual improvement yang terdapat dalam pelatihan
* Mempersiapkan diri mereka mengambil ujian sertifikasi internasional ITIL Foundation Certificate in IT Service Management
Lokasi Pelatihan Tahun 2021 :
Yogyakarta, Hotel Dafam Seturan
Jakarta, Hotel Amaris La Codefin Kemang
Bandung, Hotel Grand Serela Setiabudhi
Bali, Hotel Ibis Kuta
Lombok, Hotel Jayakarta
Catatan :
- Waktu pelatihan Dua+1* hari dengan Biaya tersedia untuk Perorangan, Group, dan Inhouse Training, belum termasuk akomodasi/penginapan.
- Untuk biaya dan jadwal training harap menghubungi marketing kembali
Investasi training:
Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas training:
Free Penjemputan dari bandara ke hotel*.
Modul / Handout.
Flashdisk*.
Certificate of attendance.
FREE Bag or bagpacker.
Training Kit (Photo Documentation, Blocknote, ATK, etc).
2x Coffe Break & 1 Lunch.
Souvenir .
