TRAINING ONLINE IT SERVICE MANAGEMENT (ITSM)
TRAINING WEBINAR PENGENALAN IT SERVICE MANAGEMENT (ITSM)
TRAINING MANAJEMEN PELAYANAN IT UNTUK PRAKERJA
Descriptions pelatihan pengenalan IT Service Management (ITSM) online
This course aims at raising individual’s understanding of, and
competence in IT Service Management as described in the best practice
or best framework such as in ITIL. This course provides IT Managers
and Practitioners with a practical understanding of the key concepts,
principles, processes and functions that enables successful IT Service
Management provision. It also prepares delegates for the ITIL
Foundation Certificate Examination. The course is based on the ITIL
best practice service lifecycle approach. The purpose of this IT
Service Management to help the delegates to define Service and to
comprehend and explain the concept of Service Management as a
practice, and moreover is to certify that the candidate has gained
knowledge of the ITSM terminology, structure and basic concepts and
has comprehended the core principles of ITSM practices as referenced
in the ITIL.
Objectives pelatihan manajemen pelayanan it online
Melalui pelatihan IT Service Management (ITSM) ini diharapkan:
* Describe the concept of Good PRACTICE
* Define and explain the concept of a SERVICE
* Define and explain the concept of SERVICE MANAGEMENT
* Define and distinguish between FUNCTIONS, ROLES and PROCESSES
* Explain the PROCESS model
* List the characteristics of PROCESSES (Measurable, Specific
results, CUSTOMERS, and Responds
* to a specific event) and specifically able to:
+ Briefly explain the Service Lifecycle
+ Describe the structure, scope, components and interfaces of
the ITIL Library
+ Account for the main goals and objectives of Service Strategy
+ Account for the main goals and objectives of Service Design
+ Briefly explain what value Service Design provides to the
business
+ Account for the main goals and objectives of Service
Transition
+ Briefly explain what value Service Transition provides to the
business
+ Account for the main goals and objectives of Service
Operations
+ Briefly explain what value Service Operation provides to the
business
+ Account for the main goals and objectives of Continual
Service Improvement
+ Briefly explain what value Continual Service Improvement
provides to the business
Target Audience pelatihan prinsip manajemen pelayanan online
Pelatihan IT Service Management (ITSM) ini ditujukan untuk para:
* Managers involved and related in the IT operations
* IT staff and executives involved in risk management and business
process improvement
* Information technology professionals involved in projects that are
concerned, in part, with the automation of business processes
* IT Managers and Practitioners involved in the strategy, design,
and implementation and ongoing delivery of business-used IT
services and who require an insight into Service Management best
practice
* Individuals who require a basic understanding of the ITIL
framework and how it may be used to enhance the quality of IT
service management within an organization
Course Contents and Descriptions
Materi training yang akan di bahas topik IT Service Management (ITSM)
adalah :
Day 1:
* Introduction
* Service Management as a Practice
* Service Lifecycle
* Processes covering Service Strategy, Service Design, Service
Transition, Service Operation and Continual Service Improvement
Day 2:
* Generic Concepts and Definitions
* Workshop/Case Study I in ITSM (ITIL V3)
* Key Principles and Models covering Service Strategy, Service
Design, Service Transition, Service Operation and Continual
Service Improvement
* Functions
* Framework Exercise I (ITILV3)
Day3: Roles and Models
* Roles
* Key Principles and models of ITSM:
* The types of service provider
* The five major aspects of Service Design
* The service V model
* The Continual Service Improvement model
* Technology and Architecture
* Revision
* Mock Examination
Jadwal Pelatihan ruang-training.co.id tahun 2024 :
Batch 1 : 16 – 17 Januari 2024
Batch 2 : 8 – 9 Februari 2023
Batch 3 : 18 – 19 Maret 2024
Batch 4 : 17 – 18 April 2024
Batch 5 : 13 – 14 Mei 2024
Batch 6 : 4 – 5 Juni 2024
Batch 7 : 17 – 18 Juli 2024
Batch 8 : 5 – 6 Agustus 2024
Batch 9 : 11 – 12 September 2024
Batch 10 : 8 – 9 Oktober 2024
Batch 11 : 19 – 20 November 2024
Batch 12 : 10 – 11 Desember 2024
Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta
Lokasi Pelatihan Tahun 2021 :
Yogyakarta, Hotel Dafam Seturan(7.300.000 IDR / participant)
Jakarta, Hotel Amaris Tendean (7.900.000 IDR / participant)
Bandung, Hotel Golden Flower (7.800.000 IDR / participant)
Bali, Hotel Ibis Kuta (8.500.000 IDR / participant)
Lombok, Hotel Jayakarta (8.750.000 IDR / participant)
Catatan :
- Waktu pelatihan Dua+1* hari dengan Biaya tersedia untuk Perorangan, Group, dan Inhouse Training, belum termasuk akomodasi/penginapan.
- Untuk biaya dan jadwal training harap menghubungi marketing kembali
Investasi training:
Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas training:
Free Penjemputan dari bandara ke hotel*.
Modul / Handout.
Flashdisk*.
Certificate of attendance.
FREE Bag or bagpacker.